Hearthwild — Support

Tend a world that remembers.

Getting started

Begin with the Glassroot expedition. Read the field signals, stage commands, and commit only when the predicted ecology matches your intent. Your choices become replay-verifiable evidence in the Living Chronicle and permanently shape the basin.

Resume or recover a campaign

An active expedition can always be resumed from the Traveling Hearth, even if the App Store is temporarily unavailable. If Hearthwild finds a save whose replay proof no longer matches, it holds the campaign instead of silently rewriting it and presents a bounded Sanctuary recovery path. Keep a current device backup before deleting or reinstalling the app.

Restore the Full Living World unlock

Sign in to the Apple Account used for the purchase.
Open Hearthwild and enter Founders Passage.
Choose Restore Purchase.

Full Living World is a permanent, non-consumable purchase with no recurring subscription. If Apple confirms the purchase but the advanced fields remain locked, restart the app and try Restore Purchase again while connected to the internet.

Game Center and Covenant Relays

Open Relay Harbor to connect Game Center, invite a steward, receive a replay-sealed question, or answer a Relay. Game Center can be disabled without affecting the single-player campaign. You can remove a Relay or block its sender from Relay Harbor. Child accounts, Screen Time, multiplayer restrictions, network conditions, or Apple service availability may prevent Game Center from connecting.

Refunds and billing

Apple handles all billing and refund decisions. Visit reportaproblem.apple.com to review a purchase or request a refund.

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